ServiceFirst
Hiring and coaching tips for superior customer service
Superior customer service starts with hiring people who enjoy fulfilling clients' needs. ServiceFirstTM will help
you do just that by assessing each candidate's service abilities and providing you with key interview questions and
coaching tips to help you select and develop candidates who will keep your customers happy and doing business with
your company.
ServiceFirst asks candidates to share their attitudes on a wide variety of service issues and assesses whether
they will provide outstanding service, fulfill client needs quickly and efficiently, identify sales opportunities
and create sales leads, and resolve client complaints promptly and courteously.
Each candidate report provides an overall customer service rating as well as ratings on four key service dimensions:
- Active — seek out and act on service and sales opportunities
- Helpful — go the extra mile to meet and exceed customer needs
- Personalized — recognize each customer's unique qualities
- Polite — be courteous and establish rapport
The candidate reports include special interview questions for each service dimension, a guide for evaluating responses,
and, perhaps more important, tips on how to coach and develop the candidate.
Candidates typically complete the test in about 20 minutes.
Availability
Currently available in the United States, Canada, and the Caribbean. Please contact us for a customized version if it is
not already available in your country.
For more information, contact us toll-free at 888-785-4672, or go to
Request Information for a free consultation and demonstration.
ServiceFirst is a trademark of People Focus, Inc.
Learn more about Service Index can help you.
|
