Service Index
Hire applicants who are suited to the job
Working in a contact center isn't for everyone. You can reduce staff turnover and improve customer
service by hiring people who fit both the job and the call center work environment.
Service IndexTM will help you hire people who match the unique aspects of a call
center job by identifying applicants who
- Have the desire to help people
- Prefer a structured job
- Want to work in a fast-paced environment
Successful agents need to have an extraordinary blend of interpersonal skills and tolerance for
the unique situations of a contact center environment. Using Service Index translates into more
effective reps, happier customers, lower staff turnover, and reduced operating costs.
Availability
Currently available in the United States, Canada, and the Caribbean. Please
contact us if it is not already available in your country.
For more information, contact us toll-free at 888-785-4672, or go to
Request Information for a free consultation and demonstration.
Service Index is a trademark of LOMA.
Learn more about our online selection system.
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